Developed exclusively for you.
Be a part of our vision and growth.
Apply what you learn to our business
and how it's changing to meet market needs.
Convergys subject matter experts and Bellevue University designed the Convergys CM Development Program to incorporate case studies, terminology, and engaging real-world assignments that specifically relate to our business today - and where it's going in the future.
Earn a Certificate of Completion and 36 credit hours toward a bachelor's degree.
There are 12 Courses in the Convergys CM Development Program. And because you earn college credit for the courses, they qualify for tuition assistance!
When you complete the program, you'll know more about concepts and practices important to Convergys such as:
- Workforce Management: Forecasting, Staffing, and Scheduling
- Creating and Implementing a Customer Contact Center Strategy and Business Plan
- Managing and Motivating Your Workforce
Learn 100% ONLINE in classes comprised exclusively of Convergys employees from across the nation. Log in from home at times convenient for you!
